1. Privacy Policy

Welcome to LaundryService-ae, the UAE’s trusted manufacturer and supplier of industrial washing machines, hydro extractors, and laundry equipment. By accessing our website or purchasing our machines, you agree to the following privacy practices.

---

1.1 Information We Collect

Personal Information

• Name
• Email Address
• Mobile Number
• Billing & Delivery Address
• Payment Information (processed securely via Tap Payments)
• Order & Purchase History

Technical Information (Cookies & Analytics)

Collected automatically through:

• Google Analytics 4 (GA4)
• Google Ads Conversion Tracking
• Meta Pixel (Facebook & Instagram)

This includes IP address, device details, pages visited, time on website, and traffic source.

---

1.2 How We Use Your Information

• Process and deliver your orders
• Provide support and warranty service
• Improve website performance
• Enable analytics and advertising (UAE only)
• Prevent fraud or unauthorized access
• Comply with UAE law and tax regulations

---

1.3 Data Sharing

Your data is only shared with trusted partners:

• Tap Payments – secure checkout
• Cloudways – secure hosting
• Google & Meta – analytics and ads
• Delivery Partners – for product delivery

We never sell or rent your information.

---

1.4 Data Security

• SSL-secured website
• Encrypted payments
• Secure UAE-based hosting
• Strict admin access controls

---

1.5 Data Retention

We store your data only for:

• Order completion
• Warranty records
• Tax & legal requirements

You may request deletion at any time unless legally restricted.

---

1.6 Your Rights (UAE Users)

• Request access to your personal data
• Request correction or update
• Request deletion
• Opt-out of marketing
• Control cookie settings

Contact: support@laundryservice.ae

---

2. Delivery Policy

2.1 Free Delivery Across UAE

We offer free delivery** for all industrial laundry machines in the UAE.

2.2 Delivery Timelines

• Standard Machines: 3–10 working days
• Custom-built Machines: 7–20 working days

2.3 Delivery Requirements

• Clear access to installation site
• Available water & power connections

---

3. Installation Policy

Every purchase includes:

• ✔ Free Installation
• ✔ Testing & Commissioning
• ✔ Basic Training

---

4. Warranty Policy

4.1 Warranty Duration

All machines include a 1-year repair-based warranty.

4.2 Warranty Covers

• Manufacturing defects
• Internal mechanical faults
• Electrical failures caused by machine components
• Repairs with original spare parts

4.3 Warranty Does Not Cover

• Misuse or mishandling
• Improper electrical/water supply
• Physical damage
• Unauthorized repairs

---

5. Return & Voucher Policy

5.1 Return Eligibility

• Unused machines
• Defective at delivery/installation

5.2 Not Eligible For Return

• Used machines (unless defective)
• Custom-built units
• Damage due to misuse

5.3 Voucher Instead of Refund

No cash refunds. Customers receive a voucher equal to the purchase amount, valid for 1 year.

---

6. Payment Policy

• Secure checkout via Tap Payments
• Supports Visa, MasterCard, Debit Cards, & Apple Pay
• We do not store full card details

---

7. Support & Spare Parts Policy

Support Hours: Mon–Sat, 9 AM – 7 PM (UAE time)

We guarantee 100% original spare parts and professional technicians.

---

8. Cookie Policy

We use cookies to improve website performance, track conversions, and optimize ads. Users can disable cookies anytime.

---

9. Terms of Use

• You must provide accurate information
• You may not copy or reuse our content without permission
• You agree to operate machines safely
• We may cancel orders in case of policy violations

---

10. Policy Updates

We may update this policy anytime. The latest version will always be displayed on this page.

---

11. Contact Information

LaundryService-ae
Abu Dhabi, United Arab Emirates
📧 Email: support@laundryservice.ae
🌐 Website: www.laundryservice.ae